U.S. Customs Clearance Process

We Want to Be Your Import Partner

We know the importing process and requirements can be confusing, but they don't have to be.

We're here to help.

When purchasing a product from our website, you can feel confident knowing our team can help if you accidentally select the wrong product. We'll guide you through the correct purchase and any applicable refund process.

Important Refund Policy Information

Eligible refunds are subject to a $50 processing fee, which will be deducted from your original purchase amount. Please allow up to 90 days for refunds to be processed, as refunds are handled quarterly by our Accounting Department.

Refunds are available only if you have not yet:

• Submitted your bond application
• Submitted your Importer of Record application
• Completed your consultation session
• Submitted documents for Customs Clearance services

Additional Refund Terms

You have 90 days from the date of purchase to submit your bond application. After 90 days, bond fees are forfeited and are nonrefundable.

All eBook sales are final and nonrefundable.